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FAQ

Q1: What is your warranty time ?

Q1: What is your warranty time ?

A: Usually we have 5 years warranty, if any quality problems on our side occurred in this period, we will take on the shipping cost and replacement.

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Q2: How can you guarantee your production quality?

Q2: How can you guarantee your production quality?

A: We have strict QA system, Iqc, Pqc, Fqc with internal document for all raw material and finished products, over 5 times inspection before shipment.

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Q3: Do you have MOQ for led light order?

Q3: Do you have MOQ for led light order?

A: No MOQ, 1 pcs is available for common goods.

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Q4: Can I have a sample order for led lights?

Q4: Can I have a sample order for led lights?

A: Yes, we welcome sample order to check the quality, mixed samples are acceptable.

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Q5: Can I customize my own brand?

Q5: Can I customize my own brand?

A: Yes, we accept your customized brand, also customized design and packaging are available.

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Q6: What about the lead time ?

Q6: What about the lead time ?

A: Usually samples needs 5 days, mass production time needs 20-30 days.

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Q7: How do you ship the goods and how long does it take to arrive ?

Q7: How do you ship the goods and how long does it take to arrive ?

A: OSW Lighting provides fast, efficient shipment for customers globally. - By Express (3-7 working days), suitable for urgent time or small quantity. - By sea...

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Q8: What kind of payment methods do you accept?

Q8: What kind of payment methods do you accept?

Q8: What kind of payment methods do you accept?

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